SHIPPING/CANCELLATIONS/RETURNS/REFUNDS
Domestic Shipping: Orders are usually dispatched within 48 hrs (excluding non-working day) unless mentioned on the website regarding any delay in dispatch. Orders are shipped via 3rd party courier services like Delhivery, Bluedart, Xpressbees. For prepaid orders, shipping is free and for COD orders its Rs.50. We provide COD facility only for orders upto Rs.2000
International shipping: Orders are usually dispatched with 2 working days. Normal in-transit time is 10-20 days, but it rare cases it may take longer as sometimes customs clearance takes longer time than usual. Orders are delivered within 30 days in those delayed cases also.
.COD: COD is available for orders upto Rs.2000 with an extra charge of Rs.50. Not applicable for Reiki, Tarot,Chakra scanning etc.
Cancellation: You can not cancel the order once its dispatched. For order cancellation before dispatch send an email at info@thehealingcafe.in
If any person found placing multiple orders using different email ids to avail any discounts/offers, in that case the order may get cancelled and refund(if order is prepaid) will be processed.
Returns: Before dispatching the product we do a quality check of the product, so in no case you will receive any faulty product. We request you to call us or contact us via email if you have any questions about the product before placing the order. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. In that case, send an email at info@thehealingcafe.in within 2 days after you received the product providing the reason to return the product. In case there is no return courier service available at your pincode, you yourself has to send us back the order. A maximum of Rs.80 can be provided by us to reimburse the courier charges. Refund will be provided after we receive the item back.
- All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
- Once we receive the return from you, we will initiate the refund after deducting forward and return shipping charges.
- We would not be able to accept a product if it shows sign of being broken or tampered with by you., & no refund will be processed in that case.
- In case your order is eligible for full refund, but if the payment mode of that order was COD, then Rs.50 extra paid for COD will not be refunded.
- For International Orders: No return, no refund. In case of lost shipment, compensation will be decided by the courier company only.
Undelivered Orders: If a COD order gets undelivered due to wrong address/phone number, customer unavailable or customer refuse to accept the order,then COD facility will not be provided to that customer in future orders & all the COD orders will be cancelled for that customers. If a prepaid order gets undelivered due to wrong address/ pin code/ mobile number, then refund will be initiated after deducting the forward & return shipping charges.
Damaged orders: To report damaged items received, unboxing video is necessary to prove that damaged in caused during transit.
Lost orders: If shipment is marked lost my the courier company, we will dispatch the order again or provide refund if the items are not in stock. If the shipment is marked delivered by the courier company, but customer didn't received the order, proof of delivery request will be sent to courier company and if they provide it and keep it marked Delivered, no refund will be provided in that case.
